Who we are

WUW agency’s mission is to provide tailored marketing solutions designed to elevate businesses to new heights. We understand the importance of effective marketing strategies in today’s competitive landscape and we’ll equip you with the best tools and expertise, empowering you to become “Whatever U Wanna Be!”

What should I do if I encounter billing issues or discrepancies?

If you notice any billing discrepancies or issues with your invoice, please reach out to our billing department immediately with the chatbot. Our team will investigate the matter promptly and work to resolve any issues.

What happens if I experience delays in the delivery of services?

We apologize for any delays in the delivery of our services. Please contact our customer service team through the chatbot to report the issue. We will prioritize your case and take the necessary steps to expedite the delivery process.

How can I access my account if I’m having trouble logging in?

If you’re experiencing difficulty logging into your account, please try resetting your password using the “Forgot Password” option on the login page. If the issue persists, contact our support team throughout the chatbot

How can I escalate a complaint if I’m dissatisfied with the customer service provided?

You can write a review of your agent on their profile, for further assistance, you can contact us by Email or text us through the chatbot

What steps do you take to ensure data security and privacy?

Protecting your data is our top priority. We adhere to strict security measures and industry best practices to safeguard your information. If you have specific concerns about data security, please refer to our Privacy Policy or contact our data protection officer

How do you handle refunds or compensation for service disruptions or failures?

We understand the importance of providing reliable services. If you experience significant service disruptions or failures, please contact our customer service team to discuss potential refunds or compensation options. We aim to resolve any issues to your satisfaction.

What recourse do I have if I’m unsatisfied with the outcome of my project or campaign?

We value your satisfaction and strive to deliver exceptional results. If you’re unsatisfied with the outcome of your project or campaign, please communicate your concerns to your designated account manager or project lead. We’ll work collaboratively to address any shortcomings and find a satisfactory resolution.