Terms and Conditions & Privacy Policy

By downloading or using our App, you agree to these Terms and the Privacy Policy outlined below.

1. Information We Collect

a) Account Information: To enable user sign-up and sign-in, we collect your full name, email address, phone number, and an encrypted version of your password.

b) Usage Data: We collect device information (model, OS) and app usage statistics to optimize performance and stability.

2. Communication Services

Our app provides social media features including instant messaging, group chats, voice calls, and video calls. You are responsible for all activity and content shared through your account.

3. End-to-End (E2E) Encryption

a) Encryption Protocol: For users who opt-in, we provide end-to-end encryption for messages and calls. This means only you and the recipient can read or listen to the content.

b) Data Storage: Encrypted content is not stored on our servers once delivered. We cannot access, decrypt, or provide this content to third parties because we do not hold the decryption keys.

c) User Responsibility: Users are responsible for enabling encryption settings and maintaining the security of their physical devices.

4. Media and Group Chats

Photos, videos, and documents shared in individual or group chats are transmitted via secure, encrypted channels. We do not monitor the content of your private communications.

5. User Conduct

You agree not to use the calling or messaging features for any illegal activity, harassment, or the distribution of malicious content. Violation of these terms may result in immediate account termination.

6. Data Security

We implement industry-standard security measures to protect your account data. However, no method of transmission over the internet is 100% secure.

Terms And Conditions For Apps

By downloading or using our Apps, you agree to the terms of this Privacy Policy.

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Information We Collect

We collect information only as necessary to deliver our services and improve your experience.

a) Account Information

When you sign up or create an account, we may collect:
• Full name or username
• Email address or phone number
• Profile photo (optional)
• Password (encrypted)

If you sign up using a third-party account (e.g., Google or Apple), we only receive minimal data authorized by you (name, email, profile picture).

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b) Usage Data

We collect non-personal data automatically for analytics and performance optimization:
• Device information (model, OS version, unique identifiers)
• App version and usage statistics
• Crash logs and diagnostic data

This data helps us improve performance, stability, and usability.

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c) Messages, Calls & Media

• All messages, calls, photos, and documents are end-to-end encrypted — accessible only to you and your intended recipients.
• We do not store your message content on our servers after it’s delivered.
• Media files (photos, videos, documents) are securely transmitted using encrypted channels.

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d) AI & Content Generation Tools

If you use AI-powered features (like content writing or idea generation):
• Your inputs are processed securely to provide relevant responses.
• Data may be temporarily processed by our AI system but is not stored, shared, or used for training.

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e) Optional Permissions

Depending on your usage, the Apps may request access to:
• Camera & Microphone – for video and audio calls.
• Photos, Files & Storage – to send or save images, videos, and documents.
• Contacts – to find friends or sync business connections.
You can deny these permissions, but certain features may not function properly.

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How We Use Your Information

We use your information to:
• Create and manage your account
• Deliver core features like messaging, calling, AI tools, and content sharing
• Provide customer support
• Analyze usage trends and improve app performance
• Detect and prevent spam, fraud, or abuse
• Comply with legal obligations

We never sell, rent, or trade your data to third parties.

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Data Storage and Security

• All user data is transmitted using SSL/TLS encryption and stored using industry-standard security protocols.
• Messages, calls, and file transfers use end-to-end encryption.
• Access to systems is restricted to authorized personnel under strict confidentiality.
• We routinely audit and monitor our systems for security compliance.

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Data Retention

We keep your information only for as long as necessary:
• Account data remains active while your account is open.
• Encrypted message data is automatically deleted once delivered.
• You can delete your account at any time, and all associated data will be permanently erased from our servers within 30 days.

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We may share limited data as such as your name, email, phone number and address only with:
• Service Providers – cloud hosting, analytics, or processors who comply with privacy laws.

We do not share your chats, media, or personal data with advertisers.

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Your Rights and Choices

Depending on your location, you have the right to:
• Access, update, or delete your personal data
• Request a copy of your information
• Withdraw consent for optional data processing
• File a complaint with your regional data protection authority

You can manage your data directly within the app or contact us at info@wuw.agency.

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Children’s Privacy

Our Apps are intended for users aged 13 and above.
We do not knowingly collect personal data from children.
If a child’s data is discovered, it will be deleted immediately upon notice.

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International Data Transfers

Our servers may be located in multiple regions.
By using our Apps, you consent to the transfer and processing of your data in accordance with this Privacy Policy and applicable laws.

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Changes to This Policy

We may update this Privacy Policy from time to time.
By downloading or using our Apps, you agree to the terms of this Privacy Policy.

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Information We Collect

We collect information only as necessary to deliver our services and improve your experience.

a) Account Information

When you sign up or create an account, we may collect:
• Full name or username
• Email address or phone number
• Profile photo (optional)
• Password (encrypted)

If you sign up using a third-party account (e.g., Google or Apple), we only receive minimal data authorized by you (name, email, profile picture).

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b) Usage Data

This data helps us improve performance, stability, and usability.

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c) Messages, Calls & Media

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d) AI & Content Generation Tools

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e) Optional Permissions

Depending on your usage, the Apps may request access to:
• Camera & Microphone – for video and audio calls.
• Photos, Files & Storage – to send or save images, videos, and documents.
You can deny these permissions, but certain features may not function properly.

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How We Use Your Information

We use your information to:

• Create and manage your account
• Deliver core features like messaging, calling, AI tools, and content sharing
• Provide customer support
• Analyze usage trends and improve app performance
• Detect and prevent spam, fraud, or abuse

We never sell, rent, or trade your data to third parties.

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Data Storage and Security

• All user data is transmitted using SSL/TLS encryption and stored using industry-standard security protocols.
• Messages, calls, and file transfers use end-to-end encryption.
• Access to systems is restricted to authorized personnel under strict confidentiality.
• We routinely audit and monitor our systems for security compliance.

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Data Retention

Acceptance of Terms By creating an account,

Logging in, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. WUW reserves the right to modify these Terms at any time. Changes will be effective upon posting, and your continued use of the Service constitutes acceptance of such changes.

Eligibility and Accounts

You must be at least 13 years old to use the Service. • You may create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. • WUW reserves the right to suspend or terminate accounts that violate these Terms or engage in suspicious activity, at our sole discretion.

Services and Subscriptions

WUW offers digital marketing services, including Social Media Management, Website Management, Marketing Management, and the WUW Complete package, as detailed on our website (collectively, “Services”). Pricing and deliverables are subject to the plans you select, with discounts available for 3, 6, or 12-month commitments. • Subscriptions are billed monthly unless otherwise agreed. Payments are non-refundable except as required by law. A 50% deposit may be required for certain custom services, payable upfront. • We reserve the right to modify, discontinue, or limit access to any Service with notice, though we will strive to minimize disruption.

User Responsibilities

You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations. • You are responsible for all content you upload or provide (“User Content”). User Content must not violate intellectual property rights, contain viruses, or include illegal, defamatory, or obscene material. • You grant WUW a non-exclusive, royalty-free license to use, display, and modify User Content solely to provide the Service.

Prohibited Activities You may not:

Engage in illegal activities, including but not limited to fraud, hacking, or distributing malware. • Use the Service to harass, threaten, or harm others. • Attempt to reverse-engineer, decompile, or interfere with the Service’s

functionality or security.

Resell, sublicense, or commercially exploit the Service without prior written consent from WUW. • Violate any third-party rights, including copyrights, trademarks, or privacy rights.

Intellectual Property

All content, trademarks, and materials provided by WUW (excluding User Content) are our property or licensed to us and protected by copyright and other laws. • You may not reproduce, distribute, or create derivative works from WUW materials without explicit permission.

Limitation of Liability

WUW provides the Service on an “as-is” and “as-available” basis. We do not guarantee uninterrupted or error-free performance. • To the fullest extent permitted by law, WUW shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including lost profits or data. • Our total liability under these Terms shall not exceed the amounts paid by you to WUW in the 12 months prior to the claim Indemnification You agree to indemnify and hold WUW, its affiliates, and employees harmless from any claims, losses, or expenses (including legal fees) arising from your breach of these Terms, misuse of the Service, or violation of any law.

Termination

WUW may terminate or suspend your access to the Service at any time for violation of these Terms or non-payment, with or without notice. • Upon termination, you lose access to your account and any associated data, though we may retain backups for a limited period as required by law.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Quebec, Canada. Any disputes will be resolved through binding arbitration in Montreal, Quebec, under the rules of the Canadian Arbitration Association. • You agree to waive any right to a jury trial or class action lawsuit.

Miscellaneous

These Terms constitute the entire agreement between you and WUW, superseding prior agreements. • If any provision is deemed unenforceable, the remaining provisions remain in effect. • WUW’s failure to enforce any right does not waive that right. • You may not assign these Terms without our written consent. WUW may assign them at our discretion.